Terms of Service

These terms

These terms apply whenever you use drinksiprise.com or order from SipRise (“we”, “us”). By browsing, ordering or creating an account, you accept them, along with our Privacy Policy. If you do not accept them, please do not order from us. You can always write to us instead.

We may update these terms as the shop grows; the effective date at the top of this page tells you which version you are reading.

Who can order

You must be 18 or older to place an order, or have a parent or guardian order for you. Our Kids collection is bought by adults on a child’s behalf. Please give us accurate contact and pickup details — if we cannot reach you about an order, we may have to cancel it.

Your account

An account is optional, and you may always check out as a guest. If you keep one, you are responsible for keeping your sign-in secure and for what happens under it — please tell us straight away if you think someone else has access. Rise Points, order history and repeat orders belong to the account, so they cannot be transferred to another person.

Our products

Everything is made in small batches from real fruit, roots and botanicals. Batches vary a little — colour, texture and taste can shift with the season, and that is the nature of food made by hand rather than a fault.

Our blends, teas and gels are food, not medicine. Nothing on this site is medical advice, and our products are not intended to diagnose, treat, cure or prevent any disease. Statements about ingredients describe the food itself; they have not been evaluated by the Food and Drug Administration. If you are pregnant or nursing, taking medication, managing a health condition, or have any question about whether a product suits you, speak to a qualified healthcare professional first.

Please read the ingredient list on each product page before ordering if you have an allergy or intolerance. Our products are prepared in a shared commercial kitchen alongside other ingredients, so trace amounts of other foods may be present. Keep your order refrigerated and enjoy it by the date on the label.

Prices, tax and mistakes

Prices are in US dollars and may change. Sales tax is added where it applies and is shown before you pay. Delivery charges, if any, are shown at checkout.

Occasionally a price, description or availability on the site is wrong. If that happens with your order, we will contact you before charging anything and offer you the corrected price or a full refund. We are not obliged to honour a price shown in error.

Placing an order and paying

Your order is an offer to buy. We accept it when your payment is confirmed, and you will receive a confirmation email with your order code. Until then, no contract exists between us. We may decline or cancel an order — for example if a batch has sold out, if we cannot reach you, or if we suspect fraud — and if we do, we refund you in full.

Payments are processed by Square. We never receive or store your full card number; card details are entered into Square’s secure payment fields. By paying, you confirm that you are authorised to use the card or account you are paying with.

Please check your confirmation email and tell us promptly if anything in it is wrong. Orders cannot be changed once a batch has been prepared or handed to a carrier, but write to us and we will do what we can.

Pickup and pre-orders

Some items are ordered ahead for pickup at our Saturday market window at The Village at Allen; the date, times and venue are shown at checkout and repeated in your confirmation email. Bring your order code with you.

• Pickup dates drop off the site once that market morning has passed — only mornings still to come can be reserved.
• If you cannot make your window, contact us before it closes and we will try to move your order to another date or make other arrangements.
• Our blends are perishable. An order that is not collected during its window cannot be refunded afterwards, because it cannot be resold or kept.

Shipping

Where shipping is offered, the available options and their cost are shown at checkout, and free shipping may apply above the threshold shown there. We ship to the address you give us, so please check it — we cannot be responsible for a parcel sent to an address entered incorrectly. Once a parcel is handed to the carrier it travels at your risk, but if something arrives damaged, late or not at all, tell us and we will help you sort it out with the carrier.

Our products are perishable. Please refrigerate them promptly after delivery, and contact us rather than the carrier if a delivery has been left in the heat.

Rise Ritual repeat orders

A Rise Ritual is an optional repeat order. When you start one, you choose the rhythm (weekly, every two weeks, or monthly), the items, and the card to charge. Each cycle is charged automatically to the card saved with Square, and each cycle saves you the discount percentage shown at checkout. The amount charged is the price of the items at the time of the cycle, less that discount and any points you have chosen to redeem, plus tax where it applies.

What you can change, and when

• Pause, resume, reschedule, change the pace, swap items or cancel at any time from your account, or by writing to us. There is no fee and no minimum number of cycles.
• Changes apply from your next cycle. If a cycle has already been charged, the change takes effect the following time.
• If prices change, we will let you know before charging you at the new price, and you can cancel instead.

If a charge fails

If a card is declined or expired, we will email you and try again. Until payment succeeds, the cycle is not sent. If a payment continues to fail, the ritual may be paused or cancelled so that we are not holding an order you cannot pay for. Update the card in your account to keep it running.

Points are earned on ritual cycles in the same way as on one-time orders.

Returns and refunds

Our products are perishable food, so we cannot accept a return of an opened or perishable item simply because you have changed your mind. What we can promise is this: if something is wrong — a missing item, the wrong item, or a batch that reached you damaged — contact us at the address below with your order code and a photo, and we will replace it or refund it.

• Refunds go back to the original payment method and can take a few business days to appear, depending on your bank.
• Rise Points earned on a refunded or cancelled order are removed automatically, and any points you redeemed on that order are returned to your balance.
• An order we cancel ourselves is refunded in full.

Rise Points

Rise Points are our loyalty thank-you. You earn points on what you pay on a completed order, and redeem them in steps for a discount in the bag, at the rates shown on the site. Points only exist inside your SipRise account.

• Points have no cash value, cannot be sold, transferred or exchanged for cash, and are not property you own.
• Points earned on refunded or cancelled orders are removed, and points redeemed on them are restored.
• Points may be forfeited if an account is used to game the program — for example through repeated fraudulent orders or multiple accounts.
• We may change how points are earned or redeemed, or end the program, with notice on the site.

Reviews, photos and anything else you send

You keep ownership of a review, testimonial or photo you send us. By sending it, you give us permission to show it on this site and on our social channels, edited only for length or clarity, with the name and location you asked us to use. Only send us content that is yours to send, and keep it honest — please do not post anything unlawful, misleading or someone else’s. We may decline or remove anything at our discretion.

Our content

The site and everything on it — our name and logo, photographs, product descriptions, recipes, writing and design — belongs to SipRise unless stated otherwise. You are welcome to read, share links and refer to us; please do not copy or reuse our content commercially without our written permission.

Fair use of the site

Please do not do any of the following: attempt to access accounts or systems that are not yours; scrape the site or place automated bulk orders; place orders with false details or with a payment method you are not authorised to use; interfere with the site so that it stops working for others; or use contact or order information to send marketing to anyone.

Availability

We are a small operation and batches run out. We may change, pause or discontinue a product, a flavour, a market date, the rewards program or a site feature at any time, and the store may occasionally be unavailable for maintenance. Where a change affects an order you have already placed or a repeat order you are running, we will tell you.

The limits of what we promise

The site and its content are provided as they are. To the fullest extent the law allows, we make no promises beyond those written here — in particular about accuracy of descriptions, uninterrupted availability, or that a product will suit a particular purpose or diet. Nothing in these terms limits any right you have under consumer law that cannot be limited, and nothing here removes our responsibility for death or personal injury caused by our negligence, or for fraud.

Limitation of liability

To the fullest extent the law allows, our total liability for any claim relating to an order is limited to the amount you paid for that order. We are not liable for indirect or consequential losses — for example lost income or the cost of a substitute purchase — except where the law does not allow us to exclude them.

If a claim arises from your use

If your misuse of the site, or a breach of these terms, leads to a claim against us, you agree to cover the reasonable costs and losses that result.

Governing law

These terms are governed by the laws of the State of Texas, and any dispute that reaches a court will be heard in the state or federal courts of Texas. Before anything formal, please write to us — most things are settled with one email.

The rest of the fine print

If any part of these terms turns out to be unenforceable, the remaining parts still apply. Together with the Privacy Policy, and any order confirmation, these terms are the whole agreement between us. We may transfer our rights and obligations to another business as the shop grows; you may not transfer yours. Nothing here creates a partnership, agency or employment relationship between us, and a delay in enforcing a term is not a waiver of it.

Changes to these terms

We update these terms when the way we sell changes. The effective date at the top of this page always shows the current version, and significant changes are announced on the site. An order is governed by the terms in place on the day you placed it.