Privacy Policy

Who we are

SipRise (“we”, “us”) is a small, family-run wellness brand based in Allen, Texas. We make sea moss blends, teas and gels, sell them here at drinksiprise.com, and hand them over at our Saturday market. This policy covers everything that happens on this site: browsing, ordering, joining the newsletter, earning Rise Points, and starting a Rise Ritual repeat order.

By using the site, you agree to the handling of information described here. Our Terms of Service explain the rules of buying from us.

What you give us

We only ask for what an order or a message actually needs:

• Details an order needs — your name, email address, phone number, and the pickup or shipping information for that order.
• Account details — if you create an account, your name and email, your Rise Points balance, order history and any repeat orders you set up.
• Notes you send us — order notes, contact form messages, replies to our emails, wholesale or custom-order enquiries.
• Reviews and photos — anything you choose to send for a product review, including the name and location you would like shown.
• Newsletter and list details — your email address, your stated consent, and any interest you selected (for example rewards or wholesale). An optional phone number is stored only if you give it.

What is collected automatically

Like most stores, the site records a little about the visit: the pages you looked at, the device and browser you used, and the site or campaign that brought you here. Campaign tags in a link (things like utm_source) are kept so we know which channels are worth the effort.

Your shopping bag, your sign-in session and that campaign information are stored in your own browser rather than on our servers, so clearing your browser data clears them. If analytics or advertising tags are switched on (for example Google Analytics or a Meta pixel), those providers may set their own cookies and receive your IP address and browsing events, under their own privacy policies.

Payments and card information

Card payments are handled by Square. Your card details are entered directly into Square’s secure payment fields, and we never see or store your full card number.

If you save a card for a Rise Ritual repeat order, Square keeps the card securely and we store only what is needed to charge the next cycle: the card brand, its last four digits, and Square’s reference for the saved card. The email address, name and address collected at checkout are collected by Square as the payment provider as well as by us.

How we use your information

• To take, charge, fulfil and confirm your order — including pickup arrangements and delivery.
• To run repeat orders: charging the saved card on your chosen rhythm and telling you when a cycle is charged, paused or fails.
• To keep your Rise Points balance and let you redeem points in the bag.
• To answer your messages and provide support for an order.
• To send the emails you asked for — Journal articles and occasional SipRise news, only if you opted in.
• To keep the records a business is required to keep, such as sales and tax records.
• To prevent fraud, abuse and misuse of the store and of other customers’ details.
• To understand what is working — which products and pages people use — so we can improve the store.

We do not ask for health information, and we do not use what you tell us to make health claims. Our product pages describe ingredients and how to enjoy them; they are not medical advice.

Who helps us run the store

We do not sell or rent your information, and we do not share it for anyone else’s marketing. We share it only with the service providers who make the store work, and only what each of them needs:

• Square — payment processing, saved cards and refunds.
• Our website and database platform — hosting, order records, accounts, loyalty balances and the delivery of our emails.
• Analytics and advertising providers — only if those tags are switched on, and only as described above.
• Professional advisers and authorities — where the law requires it, or where we need to establish or defend a legal claim.

Email and text messages

Journal sends and SipRise news go only to addresses that opted in. Every one of those emails includes an unsubscribe link, and you can also opt out on our unsubscribe page at any time. Unsubscribing stops marketing email; it does not stop order and payment emails, which are part of completing a purchase.

If you give a phone number, we use it for the order it relates to. We do not send marketing texts unless you have separately agreed to them, and you can ask us to stop at any time by replying or writing to us.

How long we keep it

Order and payment records are kept for as long as we need them for accounting, tax and dispute handling. Newsletter details are kept until you unsubscribe. Account details, order history and Rise Points are kept while your account is open; if you ask us to close it, we remove the personal details we are not required to keep. Loyalty balances and repeat orders cannot survive the deletion of the account they belong to.

Keeping it safe

Information is encrypted in transit, and access is limited to the people who need it to run the store — the small number of us who pack orders, answer messages and keep the books. No system is perfect, but we keep the data we hold to a minimum, which is the strongest protection there is. If a breach ever affected your information, we would tell you and the authorities as required.

Children

Our Kids collection is made for children; the store, accounts and orders are for adults. We do not knowingly collect information from anyone under 13. If you believe a child has sent us their details, write to us and we will delete them.

Your choices

You can ask us to show you the information we hold about you, correct anything that is wrong, delete it, or stop using it for marketing. Write to us at the address below and we will help; we may ask you to confirm your identity first. Depending on where you live, you may have further rights over your information by law — we will honour those too.

Some requests have consequences worth knowing about before you make them: deleting your details means we can no longer look up an order or honour a Rise Points balance, and cancelling a repeat order stops future deliveries.

Please note that deleting your information does not cancel an active Rise Ritual by itself — cancel or pause the ritual from your account first, or ask us to do it in the same message.

Other places we appear

You may reach us through Instagram, TikTok, Facebook or YouTube, or through a market or retail partner. What those platforms collect is governed by their own privacy policies, not this one. If you buy from a stockist rather than from us, that seller holds your information.

Changes to this policy

When something about the way we handle information changes, we update this page and the effective date at the top. If the change is significant, we will say so clearly on the site rather than quietly editing the text. Continuing to use the store after an update means you accept the updated policy.